Version 2026-10-01

MosqueFees Account Deletion

You can delete your MosqueFees account in the mobile app or contact us if you cannot access it.

Account deletion contact · [email protected]

How to delete your account

In the mobile app

Open MosqueFees and sign in.
Open your Account screen.
Select “Delete account”.
Enter your email address and confirm the deletion.

By email

If you cannot access the app, email [email protected] with the subject “Account Deletion Request”. We may need to verify your identity before acting.

What happens

your access is disabled and active sessions are revoked;
your name, email, telephone number, profile image, and authentication details are removed or anonymised;
registered push-notification devices are deactivated; and
the linked authentication-provider account is scheduled for deletion.

Deleting a user account does not automatically delete records controlled by a mosque, such as student, attendance, payment, or safeguarding records. Requests concerning those records should be made to the mosque that controls them.

Information we may retain

Limited records may be retained where needed for accounting, tax, fraud prevention, legal claims, security, or another legal requirement. This may include payment and transaction records, legal-acceptance evidence, deletion audit records, and data held temporarily in protected backups. Anonymised information that no longer identifies anyone may also be retained.

Timing and help

In-app deletion disables the account immediately, while follow-up deletion work may take longer. Email requests are normally completed within 30 days unless we need more information or the law permits additional time. We will explain any delay.

If you need help, contact [email protected].